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1. The Builder

1. Profile

Organisations in the Builder phase have proven that AI works, but struggle with the transition to stable production.

2. Characteristics

  • Successful pilots: There are use cases that deliver value.
  • The Production Gap: Difficult to move from experiment to production.
  • Inconsistent quality: Some days it works perfectly, other days not.
  • Unclear ownership: Who is responsible when something goes wrong?

3. Challenges

  • Technical debt: Quick prototypes become production systems without refactoring.
  • Lack of monitoring: No insight into Performance Degradation (drift).
  • Scalability: What works for 10 users does not work for 1000.
  • Governance vacuum: Unclear who decides on ethics and risks.
  • Mode 3 (Collaborative): Human and AI work together as partners.
  • Preparation for Mode 4 (Delegated): Start with automated monitoring.

5. Next Steps

  1. Implement Specification-First Method (test-driven development)
  2. Set up Performance Degradation monitoring
  3. Formalise governance: define Hard Boundaries
  4. Invest in MLOps training for the team
  5. Document System Prompts (prompts, context) in version control